2019 Annual meeting &
Leadership summit
Sponsored by Small Business Champion Innovators
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Wednesday, October 23, 2019
Cedar Rapids Marriott
Luncheon 11:30 a.m.
Walt Disney said, “Do what you do so well that they will want to see it again, and bring their friends.” At the Marion Chamber Annual Meeting we will explore how being thoughtful in our busy world can create an experience to bring your clients, vendors, and customers back again and again. As our community is poised to welcome hundreds of thousands of visitors in the next year, what will you do to roll out the red carpet?
The program will include remarks from 2019-20 Board Chair Hannah Kustes, President Jill Ackerman and past Board Chair Patty Webster, and the Marion Citizen of the Year honor will be awarded.
Rolling Out The Red Carpet
Keynote Speaker:
Eric D. Olson, PhD, Iowa State University
Dr. Olson serves as an Assistant Professor, Program Director, and Assistant Director of Graduate Education, in the Department of Apparel, Events, and Hospitality Management at Iowa State University. During his presentation, Dr. Olson will lead us in a conversation about what it means to offer exceptional customer service and how you can go beyond expectations to offer an experience that will retain your clients or customers.
Cedar Rapids Marriott
Luncheon 11:30 a.m.
Walt Disney said, “Do what you do so well that they will want to see it again, and bring their friends.” At the Marion Chamber Annual Meeting we will explore how being thoughtful in our busy world can create an experience to bring your clients, vendors, and customers back again and again. As our community is poised to welcome hundreds of thousands of visitors in the next year, what will you do to roll out the red carpet?
The program will include remarks from 2019-20 Board Chair Hannah Kustes, President Jill Ackerman and past Board Chair Patty Webster, and the Marion Citizen of the Year honor will be awarded.
Rolling Out The Red Carpet
Keynote Speaker:
Eric D. Olson, PhD, Iowa State University
Dr. Olson serves as an Assistant Professor, Program Director, and Assistant Director of Graduate Education, in the Department of Apparel, Events, and Hospitality Management at Iowa State University. During his presentation, Dr. Olson will lead us in a conversation about what it means to offer exceptional customer service and how you can go beyond expectations to offer an experience that will retain your clients or customers.
leadership summit
Customer Service Boot Camp
Thursday, October 24, 2019
Hills Bank & Trust, Community Room
8:00 - 11:30 a.m.
Breakfast by LJ's Catering
$20/person or $150/Table of 8
Hills Bank & Trust, Community Room
8:00 - 11:30 a.m.
Breakfast by LJ's Catering
$20/person or $150/Table of 8
During the Chamber's Annual Meeting, Dr. Olson will discuss what it means to offer exceptional customer service. Now join us at this Leadership Summit as he leads us through customer service boot camp.
Customers and clients have choices. What makes them choose you? At this morning Leadership Summit attendees will discover how to create an environment focused on service and tactics for creating a customer for life. Learn strategies for recovering from a customer failure and how to handle online/social media reviews.
Customers and clients have choices. What makes them choose you? At this morning Leadership Summit attendees will discover how to create an environment focused on service and tactics for creating a customer for life. Learn strategies for recovering from a customer failure and how to handle online/social media reviews.
ABOUT Dr. Olson
Eric D. Olson, PhD, is currently an Assistant Professor, Program Director, and Assistant Director of Graduate Education, in the Department of Apparel, Events, and Hospitality Management at Iowa State University. His research interests include customer service, service recovery, service encounters, and event management. Dr. Olson has made presentations on these topics throughout the world and has published in top tier academic journals such as Tourism Management, Cornell Hospitality Quarterly, and International Journal of Hospitality Management.
Dr. Olson received his doctorate from University of Central Florida. Dr. Olson received the 2017 Best Research Paper Award at the 4th International Conference on Events, the 2017 College of Human Sciences Early Achievement in Teaching Award, and First Prize at the 2016 I-CHRIE Johnson & Wales Case Study Competition. An avid traveler, Dr. Olson’s next travel destination will be Colombia.
Dr. Olson received his doctorate from University of Central Florida. Dr. Olson received the 2017 Best Research Paper Award at the 4th International Conference on Events, the 2017 College of Human Sciences Early Achievement in Teaching Award, and First Prize at the 2016 I-CHRIE Johnson & Wales Case Study Competition. An avid traveler, Dr. Olson’s next travel destination will be Colombia.
